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Frequently Asked Questions (FAQs)

PRODUCTS

Can I order per piece?

All meat cuts are pre-packed on a per kilo and half kilo basis. Ready-to-cook and deli products are  250 grams and 500 grams (1/2 kilo). Eggs are sold per 12s (1 dozen) and 30s (1 tray). 

What are the prices of products?

Visit our online shop to see the prices and products available.

How will I know if my order was confirmed?

Upon completion of payment, you will receive an email notification that your order is confirmed. Our Customer Care Representative will get in touch with you in case there are concerns on availability or delay of delivery.

Can I cancel my order once it's been placed?

Sorry, all orders after checkout cannot be cancelled. Once we receive your order after checkout, we will automatically pull out the meats from our storage and prep them for delivery. Because our products are perishable, it’s not advisable for us to put back what we’ve already taken out of the storage.

What should I do if I get the wrong order? Until when can I return them? Can I get a refund?

Yes, you will get a refund if the wrong order was delivered to you.

Send us a message by filling out the contact us form or email the.good.meat@aboitiz.com about this and ask for a replacement order.

Please have your order number or reference ready.

Once confirmed via email, you will be receiving a notice of your new scheduled pick-up.

There’s no need to return the wrong item, as well.

I accidentally placed the wrong order, how can I make changes?

You may simply remove the wrong item from your cart. However, once you’ve clicked the checkout button, you may not be able to remove it anymore. Make sure to check your orders before checking out.

Is there a minimum quantity or amount per order?

For meats, the minimum order amount is 1kg per meat product and for eggs, minimum 30 pieces or 1 tray.

Delivered items are lacking, what should I do?

In case of discrepancies, please get in touch with our Customer Care Representatives at the.good.meat@aboitiz.com or send us a message by filling out the contact us form

Kindly indicate your order transaction number for proper tracking of your concern.

PAYMENT

How can I pay for my orders? What are the payment methods?

For hassle-free payment, you may use Unionbank Debit, Credit, or Prepaid cards. 

You may also pay using other Visa and MasterCard credit cards via the Unionbank/Cybersource payment gateway; just select “Credit Cards”. 

Other payment channels include Paypal and Dragonpay.

Paypal selection includes most credit and debit cards.

Dragonpay selection includes GCash, BDO Internet Banking, BPI Online/Mobile, Metrobankdirect, Chinabank Online, Landbank ATM Online, Maybank Online Banking, PSBank Online, RCBC Online Banking, RobinsonsBank Online Bills Payment,  UCPB Connect/Mobile, and GrabPay.

Can I pay through Cash on Delivery (COD), Credit Card or Fund Transfer?
Yes, we allow COD transactions. For Credit card, we can use Unionbank credit card, Paypal or DragonPay. Fund transfer from other banks other than Unionbank is through Dragonpay.
Can I ask for an Official Receipt?

The tape receipt, which serves as the official receipt, will be delivered together with your orders. If you did not receive a receipt upon delivery, inform us via the contact us page.

Is there a wholesale/bulk discount?

Sorry, we don’t offer wholesale or bulk discounts.

SHIPPING

Is there a delivery fee?

For orders above P2000, the shipping fee is free. Anything below P2000 is subject to a P150 fixed delivery fee. The delivery fee will automatically reflect on your summary of orders during checkout.

How do I get my orders?

Your items will be delivered to your doorstep via 3rd party courier service. You will be asked to sign a duplicate of the OR to acknowledge that the package you have received is complete and is in good condition. On the delivery day, please ensure that the rider is allowed to enter your condo, village or subdivision. For instances where the rider will be denied of entry, you must meet him at the lobby, entrance or gate. The rider will wait 30 minutes for you to claim your order. If the rider waits more than 30 minutes, you are subject to a P60 waiting fee. If in the event that you are still unreachable after 30 minutes, the rider will return your orders to the store.

What if I missed the delivery of my items?

If you miss the delivery, we will reschedule and update you on the new delivery date. We will only allow 1 delivery reschedule. If you weren’t able to receive your orders the second time, you will have to pick it up at the The Good Meat Store at T Square Bldg., El Grande Ave., BF Homes Parañaque.

When can I expect my orders?

Orders placed on the online shop are eligible for next day delivery. You may choose your own delivery schedule in the calendar upon checkout. For same day delivery, you have the option to call in your orders via (0917) 817 4913.

Do you deliver outside Metro Manila?

Our serviceable areas are the following:

For Metro Manila: Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, Pateros, Quezon City, San Juan, Taguig, Valenzuela.

(Excluding: Cavite, Laguna, Batangas, Antipolo, Cainta, Rizal)

Can I change my delivery address?

Once order has been confirmed, you cannot change your delivery address.

How can I track my order?

For now, there’s no automated tracking system for your orders. Our Customer Care Representatives shall notify you via email once your items are dispatched out of our hub. Additionally, the 3rd Party courier will also be notifying you via SMS or call once they are on their way to your delivery address.